The coupon book you receive shortly after your loan is originated provides all the same details that are included on monthly statements. Totaly agree you cant get proper advice. Where can I go to get assistance? Should you ever have questions about this kind of situation, please contact us immediately at The 3 Mobile customer care team will be accessible from 8am — 8pm Monday to Friday and 9am — 6pm Saturday and Sunday.
Top Customer Service Questions
Then, follow the steps above to set up an account in the Zelle network. After you've set up Zelle account:. You can use Zelle to send and receive money at no charge. Message and data rates may apply. Non-Fifth Third Bank customers should register with a Zelle network bank. Money people send you will typically be available in your account within 5 minutes, but may take up to days for your first receipt or payments from specific banks.
Funds you send others will be available based on the receiving bank. The unregistered recipient has 14 days to register with Zelle and accept a Zelle payment. If they do not take action, the payment will be canceled and you will be notified and your funds will be returned. Plus, you won't need to wait for physical checks in the mail or worry about your money sitting anywhere other than your own bank account.
How do I add a new contact method? To use a phone number or email address as your Zelle contact method, that contact method must exist on your Online Banking profile. Log into online banking and update your email address or phone number to use it with the Zelle network. My spouse and I share a login to online banking. I want to enroll my phone number in the Zelle network, but when I log into the Fifth Third mobile app, I cannot enroll because my spouse's number is already enrolled.
How can I enroll my phone to receive money? Contact customer support and they will help you set up a unique log in to online banking and our mobile app, which will allow you to enroll your preferred contact method in the Zelle network. I registered my phone number or email to use with the Zelle network. How can I add another contact method? At this time, Fifth Third supports one contact method per customer in the Zelle network.
If you want to switch your contact method to another number or email address, you will need to contact Customer Support Our support representatives will be able to de-activate your current contact method, allowing you to re-enroll with another email or phone number in the mobile app or online banking. This will allow you to send money to anyone. You must know the preferred contact method email or mobile phone of the person you want to send money to.
The mobile app is telling me that I am trying to send money to someone with a different name. What does this mean? When you attempt to send money to someone--either from your address book or by entered manually--we check the network to see if they are already enrolled. We also check the name enrolled to that phone number or email address and warn you when it doesn't match.
Sometimes this may be as simple as having "Jon Smith" listed in your address book while he has registered as "Jonathan Smith" in the network. Other times, this may alert you that a phone number or email is registered to another person entirely --Think the number you have for "John Smith" in your address book is registered to "Mary Jones" in the network.
For existing registered email addresses or phone numbers, we will always send payment to the name we find in the network. Otherwise, you may accidentally pay the wrong person! If you send money to the wrong recipient, then you must work with the recipient to receive the funds back.
If you send money to a phone number or email address that is not registered with Zelle then please contact Customer Support where they will be able cancel the transaction while it is still in pending status.
When you pick a person from your address book to pay, we check the network to see if any of their phone numbers or email addresses are already registered in the Zelle network. This allows you to make sure you are sending money to their preferred contact method. If you send money using one of these, the person will receive an email or text and must enroll that phone number or email to receive the payment.
If a contact method in your address book isn't listed, it is typically because there is an issue with the formatting such as a phone number without an area code. You can manually enter another email address or phone number by clicking the link at the bottom -- note that doing so WILL NOT update your address book.
I've registered my phone number with the Zelle network using the Fifth Third mobile app. I received an email from Zelle that someone sent me money using my email address. How can I receive the money? You have two options -- First, you can call Customer Support , where a support representative can de-activate your registered phone number.
You can then re-enroll in the network using your email address and then receive your funds. Second, you can contact the sender and ask them to cancel their payment and re-send it to your preferred contact method. I received an email from Zelle that someone sent me money using my phone number. I registered and see the payment in my Zelle Activity, but the money does not appear in my account. First, be sure you register the email address or phone number where the money was sent.
Next, when you initially register for the network, any in flight payments to you may take days to appear in your account. Subsequent payments should be available within minutes. I was trying to send a payment to a friend, but the Fifth Third mobile app said that I have reached my available limit for sending money.
I have balance in my account--why can't I send the payment? There are daily and monthly limits to the amount of money you can send through the Zelle network. You can call Customer Support and a representative will be able to tell you your current limits. I have registered my cell number with the Zelle network. Why am I receiving alerts about payments to my email address? If you registered your cell number as your Zelle Contact Method, but are receiving alerts to your email address, it is likely you have subscribed to Security Alerts with your email address.
You can adjust your Security Alerts subscription in the Manage Alerts page in online banking or the Fifth Third mobile app.
You can use phrases such as: In order to use the Fifth Third Mobile Banking App, you must have a mobile device that has a data plan and have a valid mobile or online banking User ID and password. Your password is your four-digit PIN. To activate, login to the mobile app and go to Preferences. To set up alerts on the app, simply login and click on the alerts menu. Then click on the "manage" tab at the top. In Online Banking, click on the "Service Center" tab at the top right corner.
Then select one of the links under the "Alerts" section of the page to choose your alerts. Where can I make payments with Apple Pay? How can I find out what merchants accept Apple Pay? I have an Android phone and am interested in how soon a wallet solution will be available at Fifth Third. Can you tell me about that?
Fifth Third is committed to offering secure and convenient payment solutions, accessible through a variety of platforms and devices. We are currently working on an appropriate solution for Android users and plan to offer one as soon as possible. There could however be charges from your mobile carrier depending on your data plan. For each card you add, you will need to enter your security code the 4 digit number on the front of your Card and billing address.
At this time, Samsung Pay can only be used with Fifth Third Mastercard consumer credit and debit cards. For security purposes, we may ask you to call Fifth Third to verify your card when adding it to Samsung Pay. This is done to confirm your identity and protect your personal information.
Select delete and use your finger print to confirm the deletion. Deleting a card will only remove the payment information, including the digital card number token , from the device. Your physical card will remain active. If you want to cancel your card, please contact Fifth Third Bank.
After deleting, you can re-add this card to Samsung Pay at any time. If you replace or update your device, your Fifth Third debit or credit card s will not be transferred automatically.
You will need to set up Samsung Pay again and re-add your cards on the new device. If your Samsung Pay device is ever lost or stolen, you can use Find My Mobile to easily lock or erase the payment card within Samsung Pay, or call Fifth Third using the number found on the back of your card to suspend it for you.
You can continue to make purchases using your physical card even when the device account number is suspended on Samsung Pay.
When a card enrolled in Samsung Pay expires, Fifth Third will automatically update your card information within Samsung Pay for you. For any cards replaced due to loss, theft or fraud, you will need to add the card to Samsung Pay as if it were new — either using the device camera or by manually adding the card information. Fifth Third is committed to offering its customers secure and convenient payment solutions, ones that can be accessed through a variety of platforms and devices. We are currently working on new solutions and will make announcements when we are able to do so.
Fifth Third Masterpass is a simple, secure way to pay online, in-apps, and in-store. No long checkout forms or forgotten passwords. Just add your Fifth Third credit or debit card into a single, secure account to check out faster however you like to shop. There are no additional service fees or charges to use Masterpass. If you receive notifications about your account by text message, you may incur standard messaging fees from your mobile phone carrier. If you already have an account, then simply sign in and choose the card and shipping address you wish to use.
Just open the app, enter your PIN, and hold the device just above the terminal to pay. The immediate funds option within the mobile deposit feature allows you to receive the full amount of your check immediately.
All deposits are subject to approval by a third party vendor. Fees may apply for using this optional service. The fees listed above apply to all checking accounts that are eligible for the mobile deposit with immediate funds service.
For detailed mobile deposit with immediate funds fee information relating to your Express Banking account please visit www. Accounts must be in good standing and follow other conditions as outlined in the digital services user agreement. Returned deposit items may affect eligibility. Mobile Deposit dollar limits are based on the length of time you have been with Fifth Third.
Your daily limit is displayed within the "Deposit Check" section of Mobile Banking. You will be notified if a deposit exceeds your total number of allowable deposits within a period of time. The cutoff time is 8 PM Eastern Time. Please refer to the cutoff time and funds availability details located within the deposit section of the mobile app.
A message will appear on your screen stating that your deposit was successful upon completion. Additionally, you will see "Mobile Check Deposit" along with the dollar amount in your transaction history. We are committed to protecting your identity and your accounts. Every transaction is encrypted and protected to help safeguard against unauthorized access. You may view our Privacy and Security Policy at www. The web addresses of URL Make sure your web browser is turned on to show URLs.
Do not respond to any text messages that are not from It is recommended that you add this number to your contacts as well. Information from your mobile banking session is not retained as long as you log out after each Fifth Third Mobile Banking session the log out function is found at the top of each page. If you are using the mobile web, we also recommend that you close out of your browser after each session. Additionally, Fifth Third Mobile Banking masks account numbers that are displayed on your mobile device.
Text message alerts you may receive from Fifth Third on your mobile device, such as balance threshold and payment due alerts, will remain on your phone until you delete them. We also recommend that you do not store your password on your mobile device.
If you simply upgrade or change your mobile device and keep the same mobile device number nothing needs to be done. If you change your phone number or you change carriers but keep the same number, you have to re-register your phone number to receive Text Alerts and to do Text Banking.
To register your device, login to Internet Banking, then click on the " Service Center " tab at the top right corner. Under the " Alerts " section, click on the " Getting Started " link. If you lose your mobile device, you will need to contact the mobile device company and Fifth Third.
Your mobile device number and your mobile access will be suspended until you have your mobile device number reinstated. Then you will have to re-verify your mobile device number again by visiting the Service Center at Depending upon the difficulty you are experiencing, you may want to try one of the following troubleshooting tips:.
After you have successfully logged in using your Internet Banking User ID and password, you will see an overview of your accounts. Select a particular account and click on the link for posted or pending transactions for that account; pending transactions will say " Pending " or be marked with a " P ". If you or someone you know cannot make their credit card payment we have programs available. To learn more about our hardship programs please call 1 There are better options.
Rather than making a partial payment call us to see which program you may qualify for. We have solutions and we are here to help. If I am already currently enrolled in a consumer credit company can I still qualify for a hardship program? If you are currently enrolled in a consumer credit company then you would need to drop us from that program to qualify for one of our hardship programs. Future collections efforts will continue until the account is brought current. However, signing up for a program today can reduce or eliminate collections efforts.
Every customer with a desire to continue making payment will be considered for hardship program. Your interest is called "daily simple interest" and works just like its name. It is calculated by multiplying the outstanding principal balance of your loan each day by the daily interest rate the annual rate divided by the number of days in the year. On a loan that uses daily simple interest, the date you make your payments will impact the amount of interest paid over the life of the loan, and the amount of the final payment.
Please note that you can easily access your account information, including the amount due and the amount you've paid previously, in your account summary at You can also see how your payments are broken down by principal and interest and any fees that were applied.
There are several options for making payments on an installment loan. You can choose any of the following methods that are convenient for you:. Yes, up to three times over the life of the loan restriction may apply. Call us at ; we're happy to help with any changes or updates. How do I pay off my loan? You have three options available to you.
Payoff funds should be sent to: Fifth Third Bank Attn: Please contact a probate specialist by calling or fax the death certificate, as well as any other legal documents, to If neither of those options is convenient, mail all documents with your contact information to: Probate Team East Paris Ave. Call us at to request the amount of interest you paid on any account over the course of the year. You can also see this information by logging into your account at Your account summary includes the total interest you paid for both the current and previous year.
A grace period is the period of time after your due date in which you can make your payment without incurring a late charge. For Signature Loans the grace period is 10 days. Everybody needs some additional time now and again; this gives you plenty of time to make your payment and reduces your chances of incurring a late fee. Yes - a late fee will be charged if we do not receive your payment by the time the grace period ends. Check your Loan Agreement for details on the amount and timing of late fees or contact us at If you are having difficulty making your payments, the first step is to let us know right away.
Contact us at so that we can discuss options which may be available to assist in your circumstance. Please don't be alarmed if you get a call from us! Whenever possible, we want to help customers avoid missing the grace period. As a failsafe, the Bank begins making calls to customers when a payment is not received by the due date in an effort to help them avoid late charges and negative credit bureau reporting. Who do I contact if I have questions about negative information in my credit bureau report?
If you have questions, concerns or a specific disagreement with information that we have reported to a credit bureau, please contact us at Monday through Friday from 7am to 8 pm or write to us at Fifth Third Bank, Kingsley Dr. We'll be happy to look into it for you. Whether you qualify for assistance depends on many factors. We are happy to discuss this with you in greater detail. However, if an attorney represents you in an active bankruptcy, you will need to have your attorney contact us at to discuss possible options.
Also, if you have not filed a bankruptcy but a co-borrower on your loan has, then you may be impacted by the bankruptcy; please contact us at to discuss further. All assistance from Fifth Third is completely free of charge and available to all borrowers directly.
Some customers choose to have third parties contact us about assistance opportunities, and we are willing to work with those third parties after receiving your consent. The length of time can vary considerably, depending on your individual circumstances. Our loss mitigation team members can provide more detailed answers regarding your application. Contact them at To discuss any available options to assist on your circumstance, contact us at Yes, if we complete a modification or workout on your loan, it may appear on your credit report.
We are required to accurately report your loan status to the applicable credit reporting agencies. You can expect a phone call within days.
Please make sure that all information you provide us including phone number is accurate and complete. All signers on the loan must provide the information necessary to obtain approval of any work options. Just log in on the main page at Complete the online registration with your loan type, account number and Social Security number. Make sure to have your loan documents handy so you can answer a few questions that will help protect your personal information.
If you have questions, just call us at Monday through Friday, 7 a. How is the interest calculated on my auto loan? When will I receive a new coupon book? And if my current coupon book has been lost or damaged, how can I order a new one? Once you have closed and signed your loan documents, a mailing containing your coupon booklet will be sent to the address you provided.
This coupon booklet will contain the details for each payment, except for the last payment, that will be due over the course of your loan. The last payment is excluded as it may be a different amount from your regular monthly payment and it is important that you call us at to receive the proper amount due.
If your coupon book is lost or damaged, you can order a new one by calling You can either follow the prompts in the automated system or ask one of our customer service representatives for assistance. If you cancel automatic payments or change the due date for your loan, you will automatically receive a new coupon book. It is common for the last payment to differ from the amount of the previous monthly payments.
The payment can be lowered if additional payments have been applied over the life of the loan, or increased if payments have been made after the due date.
Will I receive monthly statements for my auto loan? Can I see these online? The coupon book you receive shortly after your loan is originated provides all the same details that are included on monthly statements. So to avoid redundancy and confusion, you will not get statements if you use a coupon book. If for any reason you move to a lender-placed insurance or CPI collateral protection insurance program, you will receive monthly statements for the remainder of your loan.
This way you will continue to have current information on your payment amount. How can I make payments on my auto loan? How do I make payments online? In addition to making your regular payment, you also have the option to make additional payments to your principal loan balance. This amount will be applied directly to your loan balance.
How do I dispute a late fee? Contact us at for any and all questions, concerns or issues you may have. Can I sign up to make automatic payments to my auto loan? Just call us at It only takes a minute to enroll in one of our bill pay services and to set up your automatic loan payments. Can I move my payment due date or make a one-time payment? Can I make extra payments? If so, how are these applied to my account?
Regular loan payments are applied to your account in this order: If you want to make an extra payment to your loan principal or have additional funds applied to your principal, you will need to specify that.
How long does it take for a payment to actually be applied to my account? We follow prompt payment guidelines as defined by the Consumer Financial Protection Bureau CFPB and apply all payments to your account, effective on the date we receive them. How do I get a payoff amount for my auto loan? Then how do I pay off my loan? You can get payoff information or begin the process of paying off your loan by contacting us at You can request the information from one of our representatives or by following the prompts in the automated portion of our service.
You can also contact a banking center associate to initiate the payoff process. Your loan payoff details are also available in your account summary when you log into your account at Once I pay off my loan in full, how long will it take to receive documentation that the loan has been closed? Once your loan is paid off, our system updates overnight and generates a "paid-off" letter that will be sent to you by U.
I overpaid my loan! When will I get a refund? Remember to allow time for the mail. How can I get a letter showing the interest I paid on my loan this year? Why does Fifth Third require that I have insurance coverage on my vehicle? And, if I change my insurance company, do I need to notify Fifth Third? As your lender, we obviously want to ensure that your vehicle is protected for its full value. This protects the financial investment in your vehicle—both yours and ours. This will enable us to keep our records current.
What is collateral protection insurance CPI? Can I remove CPI from my loan? CPI is insurance that is applied to your loan if you do not carry the amount of coverage required in your loan origination documents. We make three attempts to contact customers two letters, one call to update the insurance information we have on file prior to placing a CPI policy.
If customers can provide documentation of adequate coverage by fax or mail, we will cancel the CPI policy. If CPI has been placed on your loan, but you have adequate proof of insurance on your vehicle, call us first at , and then forward your information to us by either:.
I was involved in an auto accident and my insurance company issued me a check to get my car repaired. The check is made payable to Fifth Third. How do I get it endorsed? There are three steps to this process:. Upon receipt of your endorsed check, Fifth Third Bank will contact you with further instructions. Do I need to keep making payments if my vehicle is a total loss? Even if you are in an accident, you will still owe the amount remaining on your loan.
If you get a claim check from your insurance carrier after the accident, this can help pay down your outstanding loan balance. This check will likely be made payable both to you and to us the bank. See step 3 of the previous question for how to get your check endorsed by the bank. Also, if you have gap coverage on your vehicle, this protection may cover the difference between the value of your vehicle and the amount that you still owe on it.
Who should I contact? I am falling behind on my payments and am concerned about my vehicle getting repossessed. If you are falling behind, be sure to let us know by calling We want to learn more about your situation and look into possible options to assist you, which could include alternative payment arrangements, modification of your loan, or other solutions. Who do I contact if my car was repossessed? Call us immediately at so that we can discuss your options with you.
Why do I get collection calls during this time? We understand that people are busy on weekdays. By calling on the weekend and evenings, we are hoping to get in touch with you and work through any issues together. I need to update the title on my vehicle.
It depends on the type of update you need to make. If your state requires the physical title to be able to process the name change, visit www. Please note that there may be a fee associated with this service; the amount will be disclosed when you place the order.
If your new state requires the title to register your vehicle, visit www. I was thinking about trading or selling my vehicle. What do I do about the title? You'll need to pay off your vehicle to receive the title or lien release documentation. The bank typically processes title releases within seven business days after the payoff is applied to your account. Processing requirements vary by state and affect how quickly your title is issued.
Some states process titles electronically; others do not. We suggest that you contact your local titling or registration agency for more information on how they issue paper titles and what you can expect. I recently paid off my vehicle. When can I expect my title? The bank processes title releases within seven business days after the payoff is applied to your account. I just learned that my title is electronic. What does that mean? At payoff, once Fifth Third notifies the state that the lien has been released, some states will immediately mail a paper title.
This is where you will find information about state requirements for electronic titling. You can also contact your local titling or registration agency directly for additional information and assistance. Is there anything I need to do? The action you need to take depends on two factors: Please read the following options and select the one that describes your situation:. How do I get a duplicate title or lien release if I've paid off my vehicle?
To request a duplicate, please visit www. There may be a fee associated that will be charged when you order. Then you will need to complete an application and send it to us along with verification of your income and other required documentation.
Some of the solutions available - from most likely to least likely - include:. A repayment plan is an agreement to repay the total amount due past due payments, and fees within a specified time period. The length of the repayment plan may vary depending upon your loan type and ability to pay a higher monthly payment. A loan modification allows your past due payments principal, interest, costs and fees to be capitalized added to your principal loan balance , waived forgiven or deferred delayed.
The terms of the loan modification can be permanent, temporary or conditional. Loan modification can involve any or all of the following:. With a forbearance plan, foreclosure action on an account is delayed, pending the homeowner's completion of a formal repayment plan. All past due payments and fees are divided and added to the current monthly payment to bring the loan current over a specified period of time. Special forbearance plans are sometimes approved for customers who cannot afford a large down payment.
Once the customer's ability and willingness to pay are re-established with this kind of plan, it is often converted to a loan modification. A short sale is an approved sale of a property for less than full payoff of the loan. This method is generally used when a borrower can no longer afford to maintain the property due to financial hardship, and therefore selling the property is the only option.
With a deed in lieu of foreclosure DIL , the borrower voluntarily conveys the property back to the mortgage holder the bank. While this is one of the most commonly requested "workout" options, it is not always the best solution because it requires a number of the following conditions:. When taxes and hazard insurance are escrowed, it means they are collected every month by the lender, who also makes these payments.
However, not all mortgage payments include escrow payments. Some customers choose to pay these bills directly to the tax collector or insurance companies. If you pay your property taxes and hazard insurance separately from your mortgage payment, you may be required to set up an escrow account and have those funds paid through the bank.
Although requirements vary among lenders, this is a requirement for most loans handled in our loss mitigation department. There are better solutions. Rather than making a partial payment, please call us at to speak with us about potential options.
Or you can complete an online application to apply for hardship assistance. If I am divorced from a co-borrower, do I have to have my ex-spouse sign or send in the information requested on the application? All borrowers on the loan need to complete and submit the application.
This gives our loss mitigation team a clear picture of your financial status and helps us determine all the options available to you. The co-borrower will also be required to sign and submit legal documents before we are able to pursue most of our workout options.
What if I don't have access to a fax machine or I need assistance getting my documents to Fifth Third? Just go to any Fifth Third Branch. The staff will be happy to fax or mail documents to our loss mitigation specialists - completely free of charge. In fact, it's usually a good idea to ask for assistance before you become delinquent. Borrowers who are current on loans can seek assistance if they are experiencing financial hardship and cannot afford to make their mortgage payments in full.
Yes, you can apply for assistance even if a foreclosure proceeding has begun on your property. Timing is critical, so we encourage you to complete the application as soon as possible. Please be aware that foreclosure and other collection procedures will continue while your application is being reviewed.
Whether or not you can still apply for assistance depends on whether you are in an active bankruptcy, have received a discharge, or have been dismissed from a bankruptcy proceeding.
If you or a co-borrower has an active bankruptcy filing or have been discharged, you cannot complete the application online. You can also contact through the 3 Mobile live chat from Mon- Sun 8am to 11pm via 3 Mobile lost or stolen link. For all the business enquiries, you can contact the 3 Mobile business specialists on the 3 Mobile phone number from Mon-Fri 9am If you are already a 3 mobile business customer and have any queries, you can visit the 3 mobile business help page.
If you already have an insurance, you can contact the Three Mobile business phone insurance team for any information by dialing the 3 Mobile free phone number from your three phone.
New insurance covers are not offered at present. Hi Not impressed, this Samsung has broken not long after having it. The speaker only works on loud speaker and Samsung told me to download smart switch and then do a factory reset.
No fair, been with you guys for years and this is shocking. Called Samsung this morning and they need my phone to repair by either waiting days which is too long or I have to drive to get it repaired, probably have to leave it overnight and then drive back.
I want reimbursement for this travel and all these phone calls. I have spoke to agent about my contract. I will paid in 28 in full. So pleases how can i make them stop to send to me. Gest ceck my situation I n computer. From your Three Phone. Find out about our international charges. Fill out the form. You can use this form to request that we cancel your contract as long as you're within at least the last 30 days of your minimum contract period. Once the form has been processed, our team will be in touch by email on the address you've provided to let you know next steps.
Please note, you should only use this form if you don't need a PAC code to keep your number. If you wish to take your number to a new provider when you leave, or move your number from Pay Monthly to Pay As You Go, you'll need to contact us by phone using the number provided above. Let us know why you would like to talk to us today. Using a device abroad articles: Recycle or trade-in your old Three device.
Return, exchange or cancel your upgrade. Bring your number to Three. Setting up Direct Debit. Checking when your price plan ends. Changing your price plan.
Your Three mobile number. Please enter a valid Three phone number. This should be 11 digits starting with Your email address. Please enter a valid email address. Submit. Three customer service is available via free phone number, email form, live-chat and major social networks. You can also pop in to any of Three's stores for help and support. If you have enquiries for your mobile broadband account and you are calling from Three phone, you can dial the 3 Mobile customer service number and if calling from some other phone, you can dial the 3 Mobile customer care number